Privacy policy

01What data we collect

Your name, phone number, email address (optional), car details, the location where you’d like the work done, your message, any attached photos (optional) and, if you need an invoice, your billing details – only if you send them to us via the form, email, phone or WhatsApp. For spam protection, your IP address is also recorded when the form is submitted.

02Why we use it and on what legal basis

To send you a quote, arrange the appointment and carry out the work – at your request, before entering into a contract and to perform it (Art. 6(1)(b) GDPR). For invoicing and accounting records – a legal obligation (Art. 6(1)(c)). The IP address recorded when you submit the form is used only to protect against spam – our legitimate interest (Art. 6(1)(f)). After the job, we may send you a one-off message with a link to leave a Google review – our legitimate interest (Art. 6(1)(f)); just tell us if you’d rather not receive it.

03Who we share it with

We don’t sell or rent out your data. It only reaches the recipients we strictly need: the company that hosts the website, the email services through which we receive requests and, for invoices, the people who keep our accounts and public authorities where the law requires it. If you message us on WhatsApp, your messages go through the WhatsApp service. The Google Map loads only with your consent.

04How long we keep it

We keep the data from requests for as long as needed to respond, carry out the work and handle any claims during the warranty period. Accounting documents, such as invoices, are kept for the period required by accounting law.

05Visit statistics

We count visits and clicks on the contact buttons with our own system, without cookies. This system doesn’t store your IP address or identify you; it only keeps aggregate counts (e.g., “20 visits today”).

06Your rights

Under the GDPR (Regulation (EU) 2016/679), you have the following rights over your data:

• Access
• Rectification
• Erasure
• Restriction of processing
• Objection
• Portability

To exercise any of them, email us at office@akycarglass.ro.

You also have the right to lodge a complaint with ANSPDCP, the Romanian data protection authority: www.dataprotection.ro.

07Cookies

We don’t use advertising or analytics cookies. In your browser we only store your preferences: the theme you pick with the button (only for your current visit) and your cookie choice. Fonts are hosted on our own server. The Google Map is loaded only with your consent; Google may then set its own cookies and receives your IP address. You can change your choice at any time via “Cookie settings” in the page footer.